Refund policy

Return Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we
can’t offer
you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you
received
it. It must also be in the original packaging.
All merchandise returned to MUGGY MELT must be in the original packaging with all original items
accompanying the merchandise. If the originally packaging is not available, pack your item
securely using a replacement box and proper packaging to ensure the device is well
protected. The return address will vary based on product but will be included in the return
label.
To complete your return, we require a receipt or proof of purchase. Please do not send your
purchase back to the manufacturer.
Purchases made during any promotional sale are final and cannot be refunded or returned
unless
there is a manufacturer defect.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we
have received your returned item. We will also notify you of the approval or rejection of your
refund. If you are approved, then your refund will be processed, and a credit will
automatically be applied to your credit card or original method of payment, within 3 days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your
credit card company, it may take some time before your refund is officially posted. Next
contact your bank. There is often some processing time before a refund is posted. If you’ve
done all of this and you still have not received your refund yet, please contact us at
ainsoft8a@gmail.com.
Shipping
You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.